Shipping policy

Shipping Policy

Processing Time:
All items will be shipped within 2-3 working days of receiving your order. Please note that we do not ship on weekends or bank holidays.

Shipping Locations:
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time, but we hope to expand our shipping options in the future.

Shipping Costs:

We offer FREE UK shipping on orders of £30 or more. For orders under £30, shipping costs are calculated at checkout based on the applicable delivery rates. The total shipping cost will be displayed at checkout before you complete your purchase.

Tracking Information:
Once your order has been dispatched, you will receive a confirmation email with tracking details, tracking details, where available so you can follow the progress of your delivery.

Delivery Times:
Delivery times depend on the shipping method chosen at checkout. Please note that delivery times are estimates and may vary due to circumstances beyond our control (e.g., weather conditions, postal delays).

Shipping Address:
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

Order Issues:
If your order has not arrived within the estimated delivery window, or if your package arrives damaged, please contact us at admin@deserttouch.com, and we will work to resolve the issue.